Warranty
Samsung TDRA Model Warranty
- Samsung mobile phones (TDRA model) come with a 1-year warranty provided by Samsung. For warranty claims on Samsung phones, please contact Samsung directly.
Other Products Warranty
- All other items sold on our Website come with a 1-year warranty provided by Callmate Mobile Phones Trading LLC. This warranty covers manufacturing defects only.
Covered under warranty
- Manufacturing defects in materials or workmanship.
Not covered under warranty
- Physical or liquid damage, misuse, or abuse of the product.
- Consumables such as batteries (whether built-in or external), ink cartridges, belts, etc.
- Accessories, virus repair, and software issues.
- Intentional or unintentional damage caused by mishandling.
- Damage caused by fire, natural disasters, or loss of the device.
- Repairs made at unauthorized service centers.
- Changes or removal of serial numbers on the product.
Warranty Claims
Warranty claims are handled at our discretion, and we may offer a repair, replacement, or exchange depending on the nature of the defect. All warranty claims must be made within the 1-year warranty period, and the product must be returned with proof of purchase.
We reserve the right to obtain an independent assessment and valuation report in the event of any warranty claim.
Samsung TDRA Model Warranty
- Samsung mobile phones (TDRA model) come with a 1-year warranty provided by Samsung. For warranty claims on Samsung phones, please contact Samsung directly.
Other Products Warranty
- All other items sold on our Website come with a 1-year warranty provided by Callmate Mobile Phones Trading LLC. This warranty covers manufacturing defects only.
Covered under warranty
- Manufacturing defects in materials or workmanship.
Not covered under warranty
- Physical or liquid damage, misuse, or abuse of the product.
- Consumables such as batteries (whether built-in or external), ink cartridges, belts, etc.
- Accessories, virus repair, and software issues.
- Intentional or unintentional damage caused by mishandling.
- Damage caused by fire, natural disasters, or loss of the device.
- Repairs made at unauthorized service centers.
- Changes or removal of serial numbers on the product.
Warranty Claims
Warranty claims are handled at our discretion, and we may offer a repair, replacement, or exchange depending on the nature of the defect. All warranty claims must be made within the 1-year warranty period, and the product must be returned with proof of purchase.
We reserve the right to obtain an independent assessment and valuation report in the event of any warranty claim.