Shipping Policy

Delivery Areas

We are pleased to offer reliable and timely delivery across the UAE. The estimated delivery times for each region are as follows:

  • Dubai, Ajman, Sharjah: Orders are typically delivered within 1-2 business days.
  • Other Areas in the UAE: Orders are delivered within 3-5 business days.

 

Delivery Timeframe

In general, orders are usually delivered within 2-5 business days from the date of order placement. Please note that while we strive to meet these timelines, delivery times may occasionally vary depending on external factors, such as courier delays, public holidays, or weather conditions.

 

Free Delivery

We offer free delivery across the UAE for all orders over AED 1000. If your order is under AED 1000, shipping charges will be calculated at checkout based on your location.

 

Order Processing and Shipment

Once your order is successfully placed, it will be processed, and we aim to ship it the next day. You will receive an email or SMS notification when your order has been dispatched. For any items out of stock or delays, we will notify you promptly and keep you updated on the status of your order.

If you would like to check the status of your order or need more information on the expected delivery time, feel free to reach out to us at [email protected]. Our customer service team is available to assist you with any inquiries.

 

Cash on Delivery (COD)

We are pleased to offer Cash on Delivery (COD) as a payment option for all orders across the UAE. This gives you the convenience of paying for your order when it arrives at your doorstep.

  • Confirmation of COD Orders: After placing your order via COD, our team will contact you within 12 hours to confirm your order. Please ensure you reply within this time frame to avoid automatic cancellation of your order.
  • Automatic Cancellation: If we do not receive a response within 12 hours, your COD order will be automatically canceled.
  • Payment on Delivery: When your order is delivered, please ensure you have the exact amount ready for payment in cash. Our delivery team will only accept cash payments for COD orders.

 

Cancellations

  • Order Cancellations by Customers
    We understand that sometimes plans change. If you wish to cancel your order, please contact us as soon as possible via email at [email protected]. Orders can only be canceled before they are processed for shipment. Once the order has been dispatched, it cannot be canceled.
  • Order Cancellations by Callmate Store
    We reserve the right to cancel or refuse any order if there are issues such as errors in product pricing, stock availability, or payment problems. In the event of an order cancellation by us, you will be notified via email or phone, and any payments made will be fully refunded.

Delivery Issues

If you experience any issues with your delivery, such as a delay, damaged goods, or an incorrect item, please don’t hesitate to contact us. Our team is here to help resolve any delivery issues as quickly and efficiently as possible.

  • Delivery Delays: While we strive to meet delivery timeframes, delays can sometimes occur due to unforeseen circumstances. If you believe your order has been delayed, please reach out to us for an update on your shipment status.
  • Damaged or Incorrect Items: If your order arrives damaged or with incorrect items, please contact us immediately, and we will assist with the return and exchange process.

Returns and Exchanges

For more details on our return and exchange policy, please refer to our Returns and Warranty Policy. However, as a quick overview:

  • Standard Return Policy: Returns are only accepted if the factory seal is intact and the product has not been unboxed. Once the seal is broken or the product is unboxed, it is non-returnable.
  • Open Box Items: These items come with a 5-day return policy. If the item is defective or has issues, it must be returned within 5 days of receipt. Any issues reported after 5 days will not be eligible for return.
  • Non-returnable Items: Opened or used mobile phones, accessories, or any items with a broken factory seal cannot be returned.

Contact Us

We understand how important it is to stay updated on your orders, and our customer service team is always ready to assist. For any inquiries or updates regarding your order, please feel free to contact us:

  • Email: [email protected]
  • Phone: 0558084575,04-3270053
  • Business Address:Callmate, Shop 2, Pizza Hut Building, Frij Murar ,Deira, Dubai, UAE

We are committed to ensuring that your experience with Callmate Store is seamless and enjoyable, and we’re here to help if you need any assistance with your orders.

By placing an order on www.callmateonline.com, you agree to the terms outlined above. Thank you for shopping with us!