Privacy Policy

Overview

At Callmate Mobile Trading LLC, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the personal data of our customers when they visit our website callmateonline.com. By using our website, you consent to the practices described in this policy.

Information We Collect

We may collect personal information that you provide to us directly when you place an order, create an account, or contact our customer support team. The types of personal information we collect may include:

  • Personal Identification Information: Name, email address, phone number, billing address, shipping address, and payment information.
  • Transaction Data: Details about products or services you have purchased, payment methods, and transaction history.
  • Communication Data: Messages, feedback, or support inquiries you submit through our website or customer service channels
  • Usage Data: Information on how you use our website, including IP addresses, browser types, and pages visited, collected through cookies and similar technologies.

How We Use Your Information

We use the information we collect for the following purposes:

  • Processing Orders: To complete and fulfill your orders, including delivering products, sending invoices, and confirming order details.
  • Communication: To contact you regarding your orders, customer support requests, or any other inquiries you may have.
  • Customer Service: To provide assistance with product returns, exchanges, or other customer support-related inquiries.
  • Improving Our Services: To analyze customer preferences and improve the user experience on our website.
  • Marketing: With your consent, we may send promotional emails or offers about products or services we believe may be of interest to you. You can opt out of marketing communications at any time.

Sharing Your Information

We respect your privacy and will not share your personal data with third parties except in the following situations:

  • Shipping Partners: To fulfill and deliver your orders, we may share your shipping information with third-party shipping partners. This ensures that products are delivered to your correct address in a timely manner.
  • Service Providers: We may engage third-party service providers, such as payment processors or email communication services, to assist in performing business functions. These service providers are obligated to protect your data and use it only for the purposes we authorize.
  • Legal Requirements: We may disclose your personal information when required to do so by law, such as complying with legal obligations, protecting the rights of Callmate Mobile Trading, or ensuring the safety of our customers or others.

Data Security

We take the security of your personal data seriously and implement reasonable physical, technical, and administrative safeguards to protect it from unauthorized access, loss, misuse, or alteration. However, no method of data transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience on our website. Cookies are small files that are stored on your device to help us improve website functionality, track website usage, and provide personalized content.

You can control cookie preferences through your web browser settings. However, disabling cookies may affect the functionality of certain features on our website.

Your Data Rights and Choices

You have the following rights regarding your personal data:

  • Access: You have the right to request access to the personal data we hold about you.
  • Correction: You can request that we update or correct any inaccurate information.
  • Deletion: You can request that we delete your personal data, subject to certain legal limitations.
  • Opt-Out of Marketing Communications: You can opt out of receiving marketing emails by following the unsubscribe link in our communications or by contacting us directly.

Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Once your information is no longer needed, we will securely delete or anonymize it.

International Transfers of Data

If you are located outside the country where Callmate Mobile Trading operates, please note that your personal data may be transferred to and processed in the country where our servers are located. We will ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with the updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: [email protected]
Phone: 0558084575,04-3270053
Address:Callmate, Shop 2, Pizza Hut Building, Frij Murar ,Deira, Dubai, UAE